I'm unable to save my bank information. What should I do?

I'm unable to save my bank information. What should I do?

Analysis of Bank Information Saving Errors

If you are experiencing difficulty saving your bank information please review the following checklist to identify and resolve the issue.

Verification Checklist

Please verify the following steps within your Moneybox:

  • Profile Completion: Ensure that all your profile details are fully entered, including both your Personal Information and your legal Status (e.g., individual, company).

  • Currency Mismatch: Verify that the currency of the bank account you are adding matches the currency indicated in your Moneybox. If a change is required, please contact our support team.

  • Data Accuracy: Check that the bank details entered are perfectly correct. Specifically, verify that the IBAN and the associated SWIFT/BIC code correspond to the same, valid bank account.

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