3. Currency and Minimums
Q: Are there minimum amounts for certain currencies?
Yes, some currencies may require a minimum payment amount to be processed. If you select a currency with a minimum threshold, please ensure your payable invoices meet this amount. If not, you may need to select a different currency that your bank account can receive.
Q: What if my Moneybox currency is different from my payment currency?
Our platform operates in EURO and US DOLLAR. If your Moneybox is in EUR and you request payment in USD (or vice-versa), a currency conversion fee will be applied. If you need to change your Moneybox's primary currency, please contact support at contact@themoneytizer.com.
4. Troubleshooting Payment Statuses
Q: My payment status is "PAID," but I haven't received the money. What should I do?
The "PAID" status means the funds have been successfully sent from our system to your bank or PayPal account. At this point, you only need to wait. The payment is in transit and may take several business days to be processed by your financial institution.
Q: My payment status is "REFUSED" or "DEFERRED." What do I do?
This status means the payment was sent but could not be successfully processed. This usually happens because of incorrect payment details. Follow these three steps:
Check Your Email from Tipalti: You should have received an email notification from Tipalti (check your spam folder). This email will explain the exact reason for the failure (e.g., incorrect bank details, wrong BIC, inactive PayPal account).
Correct Your Information: Based on the reason provided in the email, go to the "MY PROFILE" section of your Moneybox and carefully correct your payment details.
Report the Issue: Once you have corrected your information, navigate to the "Billing" section of your Moneybox and fill out the "REPORT A PAYMENT ISSUE" form. Our team will review your request and reschedule the payment.
Important: This process applies whether you were notified by Tipalti, by your bank, or if you just saw the status in your dashboard. We can only re-process payments once the status is officially marked as REFUSED or DEFERRED.
5. Compliance: Restricted Countries
Please note that due to European directives, we are unable to send direct or indirect payments to the following countries:
Pakistan
Russia
Belarus
Zimbabwe
Burkina Faso
Ethiopia
Cayman Islands
Kosovo
Why didn't I receive an invoice this month, even though I earned over €50?
Invoices are automatically generated around the 10th of each month for the earnings generated during the entire previous calendar month.
To qualify for payment, you must have reached the €50 minimum payment threshold during that previous month. If you have met this condition and still have not received an invoice, please check the following common issues.
Troubleshooting Checklist
1. Verify Your Billing Information
The most common reason for a missing invoice is incomplete or incorrect billing information.
2. Confirm the Earnings Period and Threshold
Ensure you are looking at the correct date range to confirm your earnings.
Action: In your Moneybox, use the date selector to view the report for the entire previous month (e.g., from August 1st to August 31st). Confirm that your total earnings for that specific period exceeded €50. Earnings from the current month do not count towards the previous month's invoice.
3. Check for a Revenue Drop Alert
For accounts created after March 1, 2023, an automated alert system is active. This system may pause invoice generation if it detects a sudden and substantial drop in revenue over several days, which could indicate a technical issue (like missing ad tags).