Understanding Your MoneyBox Billing and Payments
Introduction
Understanding Payment Statuses
Within your Payments History, you will see different statuses for your payouts. It's important to know what each one means:
Submitted: The payment has been sent to our payment provider for processing.
Paid: The funds have been successfully processed and sent to your bank account.
Rejected: The payment was rejected by the payment provider. Please check for a notification explaining the issue, which may be related to incorrect bank details, etc.
Canceled: The scheduled payment was canceled by us, the payer.
Deferred: The payment failed before it could be submitted. We've sent you a notification with the reason for the deferral. You will need to fix the issue to receive your payment.
In process: Indicates that the invoice has been generated and is scheduled for a future payment date.
Viewing Your Payment Details
For each entry in your Payments History, you have two options to view more details.
1. Full Payment Details Report
This will generate a Payment Details Report, which includes all the information about the transaction, such as:
Bank Name and Account: Your banking information used for the payout.
Payment Currency/Amount: The total amount paid in the specified currency.
Payment Type and Status: The method of payment (e.g., eCheck) and its status (e.g., Processed).
Payer and Beneficiary Details: Information about who is making the payment (The Moneytizer) and who is receiving it (you).
Example:
2. Quick Payment Summary
This will open a concise summary that shows:
Status: The current state of the payment.
Value date: The date the payment was completed.
Amounts: A breakdown of the amount submitted, any transaction fees, and the final net amount paid.
Understanding Your Invoice History
The Invoice History section is where you can find a complete record of all your generated invoices.
Each row in the table provides a detailed overview of a specific invoice.
- Invoice number: A unique number assigned to each invoice for easy tracking.
- Description: A brief summary of the invoice, usually containing the invoice number.
- Invoice date: This is the date the invoice was generated. Invoices are automatically issued on the 10th of each month for the earnings from the previous month, as long as your balance has reached the minimum payout of 50 Euros or Dollars. For example, if you earned at least 50 Euros in August, your invoice will be generated on September 10th.
- Amount: The total amount of income you earned for the period covered by the invoice.
- Due date: The estimated date by which the payment for this invoice is scheduled to be made.
- Payment date: The actual date when the payment was processed and sent.
- Status: This shows the current state of your invoice, using the statuses we described earlier, such as Paid or Rejected. The "In process" status indicates that the invoice has been generated and is scheduled for a future payment date.
Downloading Your Invoice
Example:
Deferred and Rejected Payments: What They Mean
As mentioned, a "Deferred" status means that the payment failed before it could be submitted. Similarly, a "Rejected" status indicates the payment was rejected by the payment provider. In both cases, you will receive an automatic email from Tipalti detailing why the payment couldn't be completed and the steps you need to take.
To get more information about the problem, you can click the ">" arrow on the right side of the deferred or rejected payment in your Payments History. This will show you a short summary of the Payment Details and often reveal the specific reason for the failure.
Example: A Deferred Payment
The reason for the deferral is an incomplete VAT number
Example: A Rejected Payment
In this example, the payment was rejected because the "Routing code (SWIFT) is invalid or incomplete." This means your banking information needs to be corrected.
How to Fix the Problem
Related Articles
When Do I Get Paid? Understanding the Payment Cycle
Summary Payments are directly linked to invoicing. To receive an invoice and a subsequent payment, a publisher must meet several criteria, including having an active site, reaching the minimum payment threshold of 50 euros/dollars, and having ...Payments FAQ: Methods, Fees, and Troubleshooting
Summary This guide provides answers to the most common questions about setting up your payment method, understanding fees, and troubleshooting payment issues. All payments are securely managed through our partner, Tipalti. 1. Getting Started with ...Minimum Payout Thresholds and How They Work
Summary Our payment system is fully automatic and based on a minimum payout threshold of 50 euros/dollars. Once you reach this amount in a given month, an invoice is generated on the 10th of the following month, and payment is sent 60 days later. If ...How to Set Up Your Payment Method in Moneybox
Summary This article provides a step-by-step guide on how to set up your payment information in The Moneytizer's Moneybox. It includes instructions for the required 2-step verification process, as well as an overview of the four main steps to ...How to Update Your Tax Information via Tipalti
Summary To ensure timely and compliant payments, it is essential that you keep your tax information accurate and up to date. All updates must be submitted through the secure Tipalti portal, which is integrated directly into your Moneybox account. ...